FAQs

How long will it take to receive my item?

All orders currently have a handling time of 3 weeks – plus delivery time. Orders will be shipped out as early as possible, but please keep in mind it may take up to 3 weeks from your date of order before it will be sent. 


I’ve ordered a wedding sign; will I get to see a draft?

Yes! We will be in contact with you when designing your signage to make sure you are 100% happy with the result. Once you have agreed to your final design, no further changes can be made.


Why will my sign only be sent out 4 weeks before my event?

Our custom acrylic signs are sent as close to the date as possible – to minimise the risk of scratches or damage to your sign before your event. You can absolutely request to receive your item straight away – but any scratches or damage that occur after you have received it are your own responsibility and are not covered for a replacement/refund.


Why are there only a few colours to choose from?

We have only listed our most popular colours on our website. If you have a special request, send us a message via our facebook page or an email at hello@charleyandco.com.au – and we will do our best to accommodate!


Can I place a custom order?

You sure can - we love custom orders!! Send us a message via our facebook page or an email at hello@charleyandco.com.au and lets work some magic!


My item arrived, but I spelled the name wrong - can I have a refund?

No. Unfortunately, orders with incorrect spelling entered at the check out can not be refunded. Please check this carefully before finalising your order. If this error was made by Charley & Co - a new item will be sent.